Owner/Registrant Name Change

If you had to deal with Network Solutions/VerSign (formerly InterNIC), especially with regard to Registrant name changes, then you must have gone through the nightmare of getting through to them and having to put up with their ridiculous never-ending new policies and procedures. To share some of your experiences, please drop up an email at support@AboutDomains.com.

Here is what some of you sent us:

• Due to a staff member leaving, we updated the tech contact info for three of our domains. This was more trouble than it was worth! Somewhere NSI got their wires crossed and one of our domains was re-delegated to a server in France (we are in Australia). It took us three weeks of frantic emails, faxes and phonecalls to NSI to correct the situation; even then no acknowledgement or apology from them!

Melissa (April 10, 2001)

• I can't seriously believe your gang of idiots could be at all concerned about making pertinent information available so that I may be readily contacted, when you have since been informed that THE E-MAIL ADDRESS YOU HAVE IN MY REGISTRATION NO LONGER EXISTS! What a mistake it was, on my behalf, to make the forthright effort to pay you for my domain name registration. This is now the fourth month in which I have pursued resolve to a simple situation, and this continues to be a waste of my time - and apparently, a laughing matter at network "solutions."
  
  I suppose I should apologize for using the term "gang of idiots." To make such a comparision
  is to defile idiots of even the basest sense and lack of common understanding.
  
  Looking forward to your auto-response.
  
  
  Carl
  
• I have been trying to change an IP Address for one of my domain names i have got registered with INTERNIC, i KNOW that my server is woking perfectly, because i type the IP address and the page appears (195.57.125.69), but if i type the DNS (www.crimeshare.org) nothing appears.
  
  I have been trying for 4 weeks, and every time i ring them they say that it works at their end.
  
  Every time i call they keep on the phone for 10-15 minutes.

• Man the InterNIC sucks!

  Okay, well I'll start from the beginning...

  • It has taken over 2 weeks so far for a transfer I submitted (2 weeks ago)...
  • The day after I submitted the transfer, they sent me a hard-copy invoice through snail mail with the bold red, FINAL NOTICE on it...I thought that was kinda fishy...(this was about 2 weeks after I sent the check...)
  • The check didn't clear (the internic didn't process it) until 3 weeks after I sent it
  • I tried calling their COUGH COUGH support numbers (both the real one and the back-up) - it took 30 minutes to get an actual signal for the real one (it was busy for 30 minutes) and about 15 minutes on their "backup" number
    

Thanks - I hope you aren't blown away by this =)

-xrs-

• After taking over three months to respond to a registration problem, they ask for the tracking number of the original message, which is the first string in theSubject!

"From hostmast@csrd.internic.net Thu Apr 1 23:15:15 1999
From: Hostmaster <hostmast@internic.net>
Subject: Re: [NIC-990126.1982] NOTIFY [...]-DOM

Thank you for contacting Network Solutions.

Please provide the tracking number of your request. This number is located in the second paragraph of our automatic reply to you. This number will help us locate your request."

• It took over 2 months to finalize the transfer. They misplaced the agreement, which were FexExed to them. I hope I don't have to go throguh this again.

• Their computer records indicated that the problem was a "missing signiture" on the RNCA, when the true problem was an "incorrect title." It seemed they never got to changing and updating information on their system.

• "We will call you back." They never did.

• I was on hold for about 10-15 minutes each time I call them. Then I had to explain the same problem to a different person.

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